Legal

Terms of Service

Last Updated: August 20, 2026

These Terms of Service (“Terms”) govern your access to and use of Jako, including the Jako website, software, applications, integrations, features, and related services (collectively, the “Service”).

By creating an account, purchasing a subscription, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy and Acceptable Use Policy. If you do not agree to these Terms, you may not access or use the Service.

If you use Jako on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to both you and that entity.

Jako is a software platform designed to help users organize contacts, companies, lists, templates, outreach campaigns, follow-ups, and related sales and communication activities.

Jako may provide features that allow users to connect supported third-party email accounts, create and personalize email templates, organize recipients, initiate communications through connected third-party services, track email opens, and manually record reply activity for CRM and analytics purposes.

Jako is a software tool. Jako does not independently select recipients, determine whom you should contact, determine whether a communication is appropriate or lawful, make business or marketing decisions on your behalf, or independently send communications for its own purposes using your account.

You remain responsible for your use of the Service and all actions taken through your account.

You must be at least 18 years old and legally capable of entering into a binding agreement to use Jako.

By using the Service, you represent and warrant that you satisfy these requirements.

If you use the Service on behalf of an organization, you additionally represent and warrant that you have authority to act on behalf of that organization.

You must provide accurate and current information when creating and maintaining your account.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.

You agree to promptly notify Jako at support@jakocrm.com if you become aware of unauthorized access to or use of your account.

You may not share account credentials in a manner that circumvents subscription restrictions or other limitations imposed by Jako.

Jako is not responsible for losses resulting from unauthorized account access caused by your failure to reasonably safeguard your credentials, devices, connected accounts, or authentication information.

“Customer Data” means information, content, contacts, company information, recipient information, lists, templates, communications, and other data that you submit, upload, import, create, transmit, or otherwise make available through the Service.

As between you and Jako, you retain ownership of your Customer Data.

You grant Jako a limited, non-exclusive right to host, process, transmit, reproduce, and otherwise use Customer Data only as reasonably necessary to provide, operate, maintain, secure, improve, troubleshoot, and support the Service, comply with applicable law, and exercise Jako’s rights under these Terms and our Privacy Policy.

Jako does not acquire ownership of your contact lists or CRM data merely because you use the Service.

Jako does not sell your Customer Data or contact lists for third-party marketing purposes.

You represent and warrant that you have all rights, permissions, consents, and lawful bases necessary to provide Customer Data to Jako and to process and use that data through the Service.

You are solely responsible for determining:

• which contacts you upload, import, store, or create;
• which recipients you contact;
• whether you have the right or lawful basis to possess and use recipient information;
• what communications you send;
• when and how frequently you communicate with recipients;
• whether consent, notice, an unsubscribe mechanism, or another legal requirement applies;
• and whether your activities comply with applicable laws, regulations, contractual obligations, and industry requirements.

Jako does not independently verify whether a recipient has consented to receive your communications or whether you otherwise have a lawful basis to contact that recipient.

The availability of a feature within Jako does not mean that a particular use of that feature is lawful in your jurisdiction or circumstances.

Jako currently requires a supported Gmail or Google Workspace account for email-sending functionality. Availability of supported email providers may change as Jako adds, modifies, or discontinues integrations.

When you use Gmail-connected functionality, communications are transmitted using your connected account and Google’s services. Jako provides software functionality that may assist with organization, templates, personalization, campaigns, sending, open tracking, follow-ups, and related workflows.

You remain the party responsible for communications initiated through your connected account.

You authorize Jako to access and process the limited information from your connected Google account that is necessary to provide the Gmail-related functionality you request, subject to our Privacy Policy and applicable Google API requirements.

Jako does not currently request permission to read your Gmail inbox or automatically retrieve incoming Gmail messages for reply detection. Reply status and reply analytics may depend on information that you manually record in Jako.

You are responsible for complying with Google’s applicable terms, policies, sending restrictions, account limitations, and acceptable-use requirements.

Jako does not control Google or Gmail and cannot guarantee their availability, continued compatibility, sending limits, authentication systems, policies, functionality, or treatment of communications.

Electronic communications depend on numerous systems and services outside Jako’s control.

To the maximum extent permitted by law, Jako does not guarantee that:

• an email will be delivered;
• an email will be delivered at a particular time;
• an email will avoid spam or junk filtering;
• a recipient's email provider will accept a message;
• personalization fields will always render exactly as expected;
• templates will appear identically across devices, browsers, or email clients;
• formatting, fonts, images, links, spacing, HTML, or other content will appear exactly as shown in Jako;
• recipient information supplied by you is accurate;
• an email will be sent to the recipient you intended if the information you supplied or selected is incorrect;
• communications will not be delayed, duplicated, interrupted, rejected, or otherwise affected by software or third-party systems;
• or a third-party provider will not suspend, restrict, rate-limit, or terminate an account.

You are responsible for reviewing recipients, templates, personalization, content, campaign settings, and other relevant information before initiating communications.

You should independently verify important communications and should not rely on Jako as the sole method of transmitting time-sensitive, legally significant, emergency, financial, medical, or similarly critical communications.

Jako may provide information concerning email opens, manually recorded replies, or other communication activity.

Open tracking is provided for convenience and may be incomplete, delayed, duplicated, inaccurate, or unavailable due to recipient privacy settings, email-client behavior, image blocking, caching, automated security scanners, network conditions, software limitations, and other factors.

Reply status and reply analytics may be based on information that you or another authorized user manually records in Jako. Jako does not currently automatically detect replies by reading your Gmail inbox.

Jako does not guarantee the accuracy of open, reply, engagement, or other tracking or analytics information.

You should not make decisions requiring guaranteed accuracy solely based on Jako’s tracking or analytics information.

You are responsible for ensuring your use of Jako complies with all laws and regulations applicable to you, your organization, your recipients, and your communications.

Depending on your activities and location, these may include laws concerning commercial email, marketing, advertising, privacy, data protection, consumer protection, unfair or deceptive practices, and electronic communications.

This may include, where applicable, requirements arising under laws such as the CAN-SPAM Act and other U.S. federal or state laws, as well as privacy and marketing laws applicable in other jurisdictions.

Jako does not provide legal advice and does not determine whether your particular outreach activities comply with applicable law.

You should obtain professional advice where necessary.

Your use of Jako is subject to our Acceptable Use Policy (“AUP”), which is incorporated into these Terms by reference.

Among other things, you may not use Jako for unlawful, fraudulent, deceptive, abusive, infringing, malicious, or unauthorized activities.

Jako may investigate suspected violations and may restrict, suspend, or terminate access where reasonably necessary to protect Jako, users, third parties, infrastructure providers, or the integrity of the Service.

Jako depends on and integrates with third-party services and infrastructure.

These may include services provided by Google, Supabase, Vercel, Stripe, Resend, and other providers Jako may use from time to time.

Third-party services are not controlled by Jako.

Their availability, security, performance, functionality, terms, policies, APIs, limits, and continued operation may change without Jako’s control.

Jako does not guarantee that any particular third-party integration will remain available indefinitely.

Jako may modify, replace, suspend, or discontinue an integration when reasonably necessary.

To the maximum extent permitted by law, Jako is not responsible for outages, failures, restrictions, changes, errors, security incidents, data loss, or other acts or omissions attributable to third-party services outside Jako’s reasonable control.

Certain Jako functionality requires a paid subscription.

Jako currently offers subscription options that may include monthly and annual billing. Current pricing and applicable subscription terms will be presented to you at or before checkout.

Unless otherwise expressly stated, paid subscriptions automatically renew for successive billing periods until canceled.

By purchasing a subscription, you authorize Jako and its payment processor to charge the applicable subscription fees, taxes, and other disclosed charges to your selected payment method at each renewal.

Current standard pricing may include a monthly plan priced at $29.99 per month and an annual plan priced at $280 per year, but Jako may offer different plans, promotions, pricing, or terms from time to time.

The price displayed and agreed to at checkout controls your purchase.

You may cancel your subscription before your next renewal.

Cancellation stops future automatic renewal. Unless otherwise required by applicable law or expressly stated by Jako, cancellation does not immediately terminate access to a period for which you have already paid.

You may continue using the paid Service through the end of your then-current paid billing period, after which the subscription will not renew.

You are responsible for canceling before the applicable renewal if you do not want to be charged for the next billing period.

Except where required by applicable law or expressly agreed by Jako in writing, all payments are final, non-refundable, and non-creditable.

Jako does not provide refunds or prorated credits for:

• partially used billing periods;
• unused subscription time;
• failure to use the Service;
• forgotten cancellations;
• changes in your business needs;
• dissatisfaction with results;
• recipient behavior;
• email deliverability;
• third-party restrictions;
• or features you elect not to use.

Cancellation prevents future renewal but does not ordinarily result in a refund for the current billing period.

Nothing in this section limits rights that cannot lawfully be waived.

Jako may change its prices or subscription plans.

If a pricing change affects an existing automatically renewing subscription, Jako will provide notice when required by applicable law and the new price will ordinarily apply to a future renewal rather than retroactively to an already-paid period.

If you do not agree to a future price, you may cancel before the affected renewal.

Subscription prices may not include applicable taxes unless expressly stated.

You are responsible for applicable sales, use, value-added, withholding, or similar taxes associated with your purchase, except taxes based on Jako’s net income.

Jako or its payment processor may collect taxes where required.

If a payment fails, is reversed, disputed, or cannot be processed, Jako may attempt to process the payment again and may restrict or suspend access to paid features until amounts due are successfully paid.

You remain responsible for legitimate amounts owed under your subscription.

Jako provides software functionality and does not guarantee any particular commercial outcome.

Jako does not warrant or guarantee any minimum number of:

• emails delivered;
• email opens;
• replies;
• leads;
• meetings;
• customers;
• sales;
• conversions;
• revenue;
• or other business results.

Your results depend on numerous factors outside Jako’s control, including your contacts, content, products, reputation, offers, targeting, recipient interest, market conditions, sending account, third-party providers, and business practices.

Jako may add, modify, update, limit, replace, or discontinue features from time to time.

We aim to provide a reliable Service, but we do not guarantee uninterrupted, error-free, secure, or continuously available operation.

The Service may experience bugs, errors, downtime, latency, maintenance, data synchronization issues, incorrect outputs, failed requests, third-party outages, compatibility problems, or other technical issues.

Jako may perform scheduled or emergency maintenance without liability for resulting interruptions, subject to applicable law.

Software is inherently subject to errors.

To the maximum extent permitted by applicable law, Jako is not responsible for losses arising from ordinary software bugs, glitches, processing errors, synchronization errors, display errors, incorrect personalization, failed automation, delayed actions, duplicate actions, inaccurate analytics, missed notifications, or similar technical errors, except to the extent liability cannot legally be excluded.

You are responsible for reviewing important actions and information before relying upon them.

Jako takes reasonable measures intended to operate and protect the Service, but no electronic system can guarantee permanent preservation of data.

You are responsible for maintaining copies of information that is critical to your business where appropriate.

Jako does not guarantee that Customer Data will never be lost, corrupted, delayed, or unavailable.

Our handling and retention of personal information is further described in our Privacy Policy.

Jako may implement reasonable administrative, technical, and organizational measures intended to protect information processed through the Service.

However, no internet transmission, cloud service, database, authentication system, or electronic storage method is completely secure.

Accordingly, Jako cannot guarantee absolute security.

You are responsible for maintaining reasonable security over your devices, accounts, credentials, connected services, and users.

Except for Customer Data and third-party materials, Jako and its licensors own all rights, title, and interest in and to the Service, including its software, design, interfaces, branding, logos, text, graphics, functionality, databases, and other proprietary materials.

These Terms provide you with a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your applicable subscription or authorized access period.

No ownership interest in Jako’s intellectual property is transferred to you.

If you provide suggestions, ideas, feature requests, recommendations, or other feedback regarding Jako, you grant Jako the right to use that feedback without restriction or compensation to you.

This does not grant Jako ownership of your Customer Data.

Jako may suspend, restrict, or terminate your access to the Service if Jako reasonably believes that:

• you violated these Terms or the AUP;
• your use creates a legal, security, reputational, or operational risk;
• your activity threatens Jako's infrastructure or third-party providers;
• your payment obligations remain unpaid;
• your account is being used fraudulently or without authorization;
• suspension is required by law or a third-party provider;
• or continued access could materially harm Jako, another user, or a third party.

Where reasonably practicable, Jako may provide notice or an opportunity to cure, but is not required to do so where immediate action is reasonably necessary.

Termination for violation does not automatically entitle you to a refund.

Upon termination or expiration of your access, your right to use paid features ends.

Certain provisions of these Terms will survive termination where their nature requires survival, including provisions concerning ownership, payment obligations, disclaimers, limitation of liability, indemnification, dispute resolution, and other accrued rights.

Customer Data may be retained or deleted in accordance with our Privacy Policy, backup practices, security requirements, and legal obligations.

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available.” Jako disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, and quiet enjoyment.

Without limiting the foregoing, Jako does not warrant that the Service will be uninterrupted, error-free, completely secure, free of bugs, or that data, emails, personalization, tracking, analytics, automations, integrations, or other results will always be accurate, complete, delivered, preserved, or available.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

To the maximum extent permitted by applicable law, Jako and its owners, operators, affiliates, personnel, contractors, agents, service providers, and licensors will not be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages, or for any loss of profits, revenue, sales, business, goodwill, opportunity, data, or use, arising out of or related to the Service or these Terms, regardless of the theory of liability and even if advised of the possibility of such damages.

To the maximum extent permitted by law, the total aggregate liability of Jako and the other Jako parties for all claims arising out of or relating to the Service or these Terms will not exceed the amount you actually paid to Jako for the Service during the three (3) months immediately preceding the event giving rise to the claim.

If you have not paid Jako during that period, Jako’s aggregate liability will not exceed US $25, to the maximum extent permitted by law.

These limitations apply collectively to all claims and will apply regardless of whether a remedy fails of its essential purpose.

Nothing in these Terms excludes or limits liability to the extent such liability cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Jako and its owners, operators, affiliates, personnel, contractors, agents, service providers, successors, and assigns from and against third-party claims, demands, actions, proceedings, damages, judgments, settlements, liabilities, penalties, fines, losses, costs, and reasonable attorneys’ fees arising out of or relating to:

• your use or misuse of the Service;
• your Customer Data;
• your contacts or recipient lists;
• communications initiated through your account;
• your violation of these Terms or the AUP;
• your violation of applicable law;
• your violation of privacy, marketing, anti-spam, consumer-protection, intellectual-property, or other third-party rights;
• your failure to obtain required consent or authorization;
• content you create or transmit;
• or disputes between you and your contacts, recipients, customers, employees, contractors, or other third parties.

Jako reserves the right to participate in the defense of any matter subject to indemnification and to assume control of the defense where reasonably appropriate.

To the maximum extent permitted by applicable law, Jako is not responsible for disputes arising between you and persons you contact through or in connection with the Service.

You are responsible for resolving complaints, requests, disputes, unsubscribe requests, consent issues, contractual issues, and other matters arising from your communications and business relationships.

These Terms and disputes arising out of or relating to these Terms or the Service are governed by the laws of the State of Florida, without regard to conflict-of-laws principles, except to the extent applicable federal law controls.

Please read this section carefully. It affects your legal rights.

Except for disputes that legally cannot be subjected to arbitration and qualifying matters brought in small claims court, you and Jako agree that disputes, claims, or controversies arising out of or relating to these Terms, the Service, or the relationship between you and Jako will be resolved through binding arbitration on an individual basis rather than in court.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision to the extent applicable.

Before commencing arbitration, the party asserting a claim must provide the other party with written notice describing the nature of the dispute and requested relief and provide a reasonable opportunity of at least 30 days to attempt informal resolution.

If the dispute is not resolved, either party may commence individual arbitration through a recognized arbitration provider in accordance with applicable rules.

Nothing in this section prevents either party from seeking temporary or preliminary injunctive relief where legally permitted and necessary to prevent immediate or irreparable harm, subject to applicable law.

To the maximum extent permitted by law, you and Jako agree that claims may be brought only in an individual capacity and not as a plaintiff, claimant, or class member in any purported class, collective, consolidated, mass, or representative proceeding.

Unless both parties agree otherwise, an arbitrator may not consolidate the claims of multiple persons or preside over a class, collective, mass, or representative proceeding.

To the maximum extent permitted by law, each party also waives any right to a trial by jury for disputes not resolved through arbitration.

If a particular portion of this waiver is determined to be unenforceable, that portion will be treated in accordance with applicable law without invalidating enforceable portions of the agreement.

Either party may bring an individual claim in a small claims court of competent jurisdiction if the claim qualifies and remains solely on an individual basis.

Before initiating arbitration or litigation other than emergency injunctive relief, you agree to contact Jako at support@jakocrm.com and provide a reasonable description of the dispute and requested resolution.

The parties will attempt in good faith to resolve the matter informally for at least 30 days.

Jako may update these Terms from time to time.

If a change is material, Jako may provide notice through the Service, by email, or through another reasonable method.

The updated Terms will state their effective or last-updated date.

Where applicable law requires affirmative consent to a change, Jako will seek that consent.

Your continued use of the Service after an updated version becomes effective constitutes acceptance to the extent permitted by applicable law.

You consent to receive agreements, notices, disclosures, receipts, and other communications relating to Jako electronically.

Electronic communications satisfy legal requirements that communications be in writing to the extent permitted by applicable law.

You may not assign or transfer these Terms without Jako’s prior written consent.

Jako may assign or transfer these Terms in connection with a reorganization, financing, merger, acquisition, sale of assets, formation or restructuring of the business entity operating Jako, or similar transaction, subject to applicable law.

Jako will not be responsible for delay or failure caused by events beyond its reasonable control, including internet or telecommunications failures, cloud-provider outages, third-party service failures, labor disputes, natural disasters, governmental actions, war, terrorism, civil unrest, epidemics, cyberattacks, utility failures, or similar events.

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

Where permitted, an unenforceable provision will be modified only to the minimum extent necessary to make it enforceable while preserving its intended purpose.

Jako’s failure to enforce a provision of these Terms does not waive its right to enforce that or another provision later.

These Terms, together with the Privacy Policy, Acceptable Use Policy, and any additional terms expressly incorporated into them, constitute the agreement between you and Jako regarding the Service and supersede prior agreements concerning the same subject matter, except where Jako expressly agrees otherwise in writing.

Nothing in these Terms creates a partnership, joint venture, employment, fiduciary, franchise, agency, or similar relationship between you and Jako.

Jako is an independent software provider and is not your agent, marketing representative, broker, legal adviser, or business decision-maker.

You do not have authority to bind Jako to obligations with third parties.

Headings are provided for convenience and do not limit the meaning of these Terms.

The words “including” and “includes” mean “including without limitation” unless the context requires otherwise.

Any ambiguity in these Terms will not automatically be construed against a party solely because that party drafted the provision.

Questions regarding these Terms may be sent to:

Jako
Email: support@jakocrm.com
Website: jakocrm.com